by kmcdowell | Nov 3, 2024 | Uncategorized
Welcome to WordPress. This is your first post. Edit or delete it, then start writing!
by kmcdowell | Dec 9, 2022 | Uncategorized
I’m often asked, “what exactly is principle based leadership?” Or, “why are you so adamant that leading with principles is so important?” Let’s dive into the definition, benefits and challenges of leading with principles....
by kmcdowell | Nov 22, 2022 | Article
I had just finished giving my very first presentation as the new Senior Vice President and Program Manager at Maximus, one of the largest business process outsourcing firms in the country. My audience was 50 leaders of my newly inherited contact center program. They...
by kmcdowell | Oct 24, 2022 | Uncategorized
Building a culture of excellence within your organization starts with doing the right thing. Always. Following the law and considering the needs of your company, your client, and your crew. But is always doing the right thing worth the trouble? Unequivocally, yes....
by kmcdowell | Sep 12, 2022 | Article
We’re all consumers. Sometimes, we’re fortunate enough to experience great customer service. But that certainly isn’t always true; we’ve all been disappointed or underwhelmed by bad service. And it sucks every time. When a company doesn’t do what they say they’re...
